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Thursday, October 13, 2005
First day at counterYa.. serving customers.. At least its something intresting for me becoz i get to see the patients instead of standing behind packing the drugs. However there were some unreasonable patients i met today..
This guy came with a prescription of 7 drugs, but NUH carries only 5. Then he kept on asking how much the price, and whether we can do ordering for the remaining 2 drugs. We told him that he had to go outside like guardian to get it but he was so angry and irritated and kept argueing that how am he going to do w/o his medicines. We told him its alright but just have to go out and get it. And he kept asking and pushing us to be faster when we were trying to check the price for his drugs. We are just doing patient a favour and that we are not obliged to actually help them to check out drugs not available in NUH. He must learn to appreciate instead of being impatient.
Another case is that this lady came with a prescription, but she told me that she's gonna come back later becoz she felt hungry and wanna go have her lunch first. So i just process her prescription and told the ppl inside to pack it. However during dispensing her drugs by 1 of the senior pharmacy tech (PT), she was not around to collect it. The PT then placed her drugs aside him at the counter. When that patient returns, she asked me whether her drugs was ready or not in a angry tone becoz she claimed that she waited awhile but her number did not flash on the screen. I searched high and low for her medicines but did not find it. I told her to wait while we find it but she started raising her voice and said something like " You lost my drugs... obviously you dispensed it to a wrong patient!"
At that moment i really don't know what to do becoz i trust that the pharmacists will not dispense wrongly. Then someone found her drugs beside the counter where the senior PT was previously at. By right i thought that uncollected drugs are suppose to be placed at a drawer dedicated for it. That's why i cannot find it in the first place. I was kinda pissed becoz i got scolded for nothing as it was not really my fault..
Another patient with similar scenario happened a little while later. But luckily this time, this patient was not angry, but joked around and waited for her drugs to be found. And again.. it was at that senior PT counter again when he put aside during dispensing when the patient was not around -.-
Selina
Last blogged at 8:36 PM
